FAQ, Returns & Terms and Conditions

Please read our terms carefully.

Frequently Asked Questions

General

Do your products contain any nut oils?

Yes, some of our products contain nuts oils o grounded nuts. Please check the label to make sure you arenot allergic to any of the listed ingredients.

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals.

What skin types are Tersa products suitable for?

Our products are appropriate for all skin types. Please check our Tersa Skin Type Matching System for our available product line.

Do you use parabens and formaldehyde in your products?

No! We use the best possible ingredients in our products, includingnatural oils, essential oils, herbs infusions and vegetable butters, andthoughtful formulation with minimal to no preservatives.

I’m a blogger and want to review your products — how can I request samples?

You can submit a request by sending us links to your website and social channels to: hello@tersabodycare.com. One of our team members will verify your information and notify you of your eligibility.

Does Tersa have a newsletter?

We are always thinking about new ideas for our customers! Tersa sends out news every month. Our emails include exclusive offers; product announcements, events, and helpful hair/skin-care advice.

Orders

What exactly happens after ordering?

Orders placed at www.tersabodycare.com will be processed and shipped within 1-7 business days. Orders placed after 1pm (AST) will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail with shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us at: sales@tersabodycare.com Mon.–Fri. 9AM–3PM AST.

Do I receive an invoice for my order?

Once your order is submitted you shall receive an invoice providing your purchase invoice.

How do I track my order?

When your order is shipped we will send you an email to confirm your shipment, including a tracking number and link to enable you to track your package.

I have a question about a product.

For questions on our products please send your inquiries to: sales@tersabodycare.com.

Does Tersa offer product samples?

Unfortunately we are unable to ship samples separately.

Order issues

We want to always provide the best possible service. If you have anyproblems with your order, contact us so that we can make it right.

The products of Tersa® Body Care are handmade and are 100% natural, so they tend to have variations from one batch to another (for example, slight changes in color). Please always keep this detail in mind.

Damages: If you receive a damaged item, contact us immediately at: hello@tersabodycare.com. We will happily replace any factory damaged or manufacture issue items, provided they are reported within 24 hours of order delivery.

Need Help fast?

sales@tersabodycare.com

Facebook: @tersabodycare

Twitter: @tersabodycare

YouTube: Tersa Body Care

Instagram: @tersa.bodycare

Pinterest: Tersa Body Care

Payment, Shipping and Deliveries

What are the delivery charges for orders from the Online Shop?

The shipping and handling cost for your order is based on the total weight of the order. We use the USPS Flat Rate shipping method. We choose the lowest cost of shipping and maintain the quality and security of the product’s delivery. For International shipping rates please contact us at: sales@tersabodycare.com and request an invoice with the destination address. Orders are shipped on business days only. Business days are: Monday-Friday, excluding public holidays.

When will my purchase be shipped??

Orders placed at www.tersabodycare.com will be processed and shipped within 1-7 business days. Orders placed after 1pm (AST) will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. Orders are shipped on business days only. Business days are: Monday-Friday, excluding public holidays.

Which payment methods are accepted in the Online Shop?

Our preferred payment method is PayPal. We will be adding other payment methods soon.

How long will delivery take?

Please allow 7 – 14 days for the package to arrive after payment submission.

How secure is shopping in the Online Shop? Is my data protected?

We do not store customer information in our servers. All financial transactions are handled by our payment gateway Pay Pal.

I am interested in products out of stock?

For the status of out of stock items please contact: sales@tersabodycare.com, and we will be happy to send you details of the products.

Return Policies

How do I return my order?

Because of the intimate nature of our products we cannot accept returns. For issues on your order please refer to order issues section of this FAQ’s.

Who do I contact if I'm having technical difficulties with the website?

We hope for the best experience on the Tersa Online Shop, but If you are having difficulty placing an order online, or experiencing other problems with the website, contact us at sales@tersabodycare.com.

What should I do if I receive the wrong product?

Please, referred at the order issues in the FAQ’s section.

Additional Terms and Conditions

Please read the following additional terms and conditions of usecarefully before using this website. All users of this site agree that accessto and use of this site are subject to the following terms and conditions andother applicable laws that which Tersa® Body Care may modify, alter or updateat any time in its sole discretion and that which are binding on you. If you donot agree to these terms and conditions, please do not use this site.

Age Restrictions

You shall be a legal adult as stated by your jurisdiction in order to make use and purchase products on tersabodycare.com. In the case that you do not comply with the later statement or if you are under 18 years old, then you may not make use of our site to perform a purchase. If you are under 13 years old you may browse our website under strict adult/guardian supervision and must not provide personal information on our site nor register on our systems. Please consult your guardian/parent for purchasing products on our site. Our website is not directed to children under 13 years old. By using tersabodycare.com you acknowledge that you have read, understood, and agree, without limitation or qualifications, to be bound by these Terms and Conditions.

 

Copyright

This website content, including but not limited to text, graphics, code, images, audio and video clips, logos, layout and styles are property of Tersa®Body Care or licensed to Tersa® Body Care and is protected by the Copyright and Trademark laws under the Department of State of Puerto Rico, United States and international copyright laws. All rights reserved. A limited permissions is granted to electronically copy and or/print hard copy portions of this site for the sole purpose of performing an order through tersabodycare.com and purchasing Tersa® Body Care products. The use of the content mentioned above for any other purposes, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

 

Trademarks

The Tersa® Body Care name and logo are trademarks of Tersa® and maynot be copied, imitated or used, in whole or in part, without the prior explicit written consent of Tersa Body Care authorized representative.

 

Privacy Policy and Data Usage

All personal information submitted, entered or captured by the Tersa® Body Care  systems will be used in efforts to improve our customer online experience and to communicate about our products, services, contests and promotions.  Tersa® BodyCare may use the personal information provided to us by sending promotional materials or other communications, provide or deliver services to our customers, allowing registered users to manage their own security and account information, process payments for orders placed on our website, respond to inquiries, communicate about and administer participation in contests or promotions through our website, and comply with applicable legal requirements, relevantindustry standards, and Tersa® Body Care policies. Tersa® Body Care may use your personal information in other ways, which will be explicitly written in our privacy and data usage policy, in which case we will provide a written notice at the time of updating such policy. This Privacy Policy covers any personal information that Tersa® Body Care obtains from you when you use our website, including during the registration process. Tersa® Body Care also collects certain information automatically.We may also collect information about your usage and browsing habits viavarious web-based technologies. Tersa® Body Care also makes use of cookies and other third party web analytic services, which are both described in further detail below.  We may use this information collected through automated means formarket research, data analytics, and system administration purposes, including compliance with our legal obligations, policies and procedures, and relevant industry standards. 

 

Cookies

Visitors of our website will have a cookie placed on their machine (if your browser is configured to accept cookies) or this cookie will be read if you visited the site previously.  Some of our website features require cookies to work as expected, by restricting or disabling cookies, some of our website features might misbehave or be completely disabled.  In conjunction with obtaining information through cookies, our web servers may logdetails such as your operating system type, browser type, domain, IP address, language your system uses, country and time zone in which your device is located, and other system settings. Web beacons, also known as clear gif technology or action tags, may be used to assist in delivering the cookie on our website. This information is used to improve our customers experience on our website and shall be used to provide more value to them giving more benefits and a better user interaction experience.

 

Third Party Web Analytics

Tersa® Body Careuses third party web analytics services on our systems, such as Google Analytics.  These service providers that administer such third party web analytics services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the site.  The information collected through these means is thus disclosed to the third-party service providers.  You may deactivate the ability of these analytics services to analyze your browsing activities on our website by deactivating the use of cookies on your web browser.
 
In addition, we may also contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs, and web beacons on our website.  These third-party advertising networks use the information collected to provide advertisements about products and services tailored to your interests and for your benefit. We encourage you to check back periodically to see if we have made any changes to this Privacy Policy. If we make any material changes, we will post a notice. By using our website, you agree to the terms of our Privacy Policy.